Customer Service Representatives salary
in Chicago-Naperville-Elgin, IL-IN
- Middle 50%
- $38,260–$58,950
- vs U.S. median
- +5%
- Metro rank
- #67 of 527
Customer Service Representatives in the Chicago-Naperville-Elgin, IL-IN metro earn a median of $47,100 a year, based on BLS estimates for 75,240 jobs (May 2025). That is 5% above the U.S. median of $44,770 and 2% above the IL statewide median of $46,130. It ranks #67 of 527 metros with published figures for this job.
- SOURCEBLS OEWS, May 2025
- SAMPLE75,240 jobs (estimate)
- SCOPEall employers, all experience levels
- PERIODMay 2025 estimates
Full percentile breakdown
BLS · metro vs U.S.
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Customer Service Representatives pay in other IL metros
8 metros · BLS
| Metro | Median |
|---|---|
| Northwest Illinois nonmetropolitan area | $43,420 |
| Rockford, IL | $43,260 |
| East Central Illinois nonmetropolitan area | $41,900 |
| West Central Illinois nonmetropolitan area | $41,760 |
| Champaign-Urbana, IL | $41,280 |
| Kankakee, IL | $40,490 |
| Springfield, IL | $40,230 |
| Decatur, IL | $40,190 |
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Questions
What is the average Customer Service Representatives salary in Chicago?
The BLS median is $47,100 a year (May 2025). Half of the 75,240 jobs pay between $38,260 and $58,950. The 10th percentile is $34,480 and the 90th is $71,530.
Is Chicago a high-paying metro for Customer Service Representatives?
That is 5% above the U.S. median of $44,770 and 2% above the IL statewide median of $46,130. It ranks #67 of 527 U.S. metros with published BLS figures for this job.
How much do Customer Service Representatives make an hour in Chicago?
About $22.64 an hour at the median (the BLS annual figure of $47,100 divided by 2,080 hours, the conversion BLS uses). The middle half earn about $18.39–$28.34 an hour. Straight-time pay, before overtime and shift differentials.
Does this include experience levels?
BLS figures cover all experience levels together. Employer filings carry a DOL wage level, which the free checker can filter by (approximate).
Sources: U.S. BLS Occupational Employment and Wage Statistics, May 2025 (national + state) (metro area estimates, all employers); employer rows from U.S. DOL OFLC LCA Disclosure Data, FY2026 Q3 (LCA_Disclosure_Data_FY2026_Q3.xlsx). Base pay only. Estimates can have sampling error, especially for smaller metros.