Customer Service Representatives salary
in Baltimore-Columbia-Towson, MD
- Middle 50%
- $36,600–$49,630
- vs U.S. median
- -4%
- Metro rank
- #201 of 527
Customer Service Representatives in the Baltimore-Columbia-Towson, MD metro earn a median of $42,850 a year, based on BLS estimates for 17,480 jobs (May 2025). That is 4% below the U.S. median of $44,770 and in line with the MD statewide median of $42,830. It ranks #201 of 527 metros with published figures for this job.
- SOURCEBLS OEWS, May 2025
- SAMPLE17,480 jobs (estimate)
- SCOPEall employers, all experience levels
- PERIODMay 2025 estimates
Full percentile breakdown
BLS · metro vs U.S.
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Customer Service Representatives pay in other MD metros
4 metros · BLS
| Metro | Median |
|---|---|
| Hagerstown-Martinsburg, MD-WV | $38,200 |
| Maryland nonmetropolitan area | $37,920 |
| Salisbury, MD | $37,260 |
| Lexington Park, MD | $36,460 |
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Questions
What is the average Customer Service Representatives salary in Baltimore?
The BLS median is $42,850 a year (May 2025). Half of the 17,480 jobs pay between $36,600 and $49,630. The 10th percentile is $32,600 and the 90th is $62,860.
Is Baltimore a high-paying metro for Customer Service Representatives?
That is 4% below the U.S. median of $44,770 and in line with the MD statewide median of $42,830. It ranks #201 of 527 U.S. metros with published BLS figures for this job.
How much do Customer Service Representatives make an hour in Baltimore?
About $20.60 an hour at the median (the BLS annual figure of $42,850 divided by 2,080 hours, the conversion BLS uses). The middle half earn about $17.60–$23.86 an hour. Straight-time pay, before overtime and shift differentials.
Does this include experience levels?
BLS figures cover all experience levels together. Employer filings carry a DOL wage level, which the free checker can filter by (approximate).
Sources: U.S. BLS Occupational Employment and Wage Statistics, May 2025 (national + state) (metro area estimates, all employers); employer rows from U.S. DOL OFLC LCA Disclosure Data, FY2026 Q3 (LCA_Disclosure_Data_FY2026_Q3.xlsx). Base pay only. Estimates can have sampling error, especially for smaller metros.